WARRANTY INFORMATION

ALL returns to Kryptek will start with a Return Authorization Request. You may initiate the process without a phone call. Log in to Kryptek Fulfillment Returns at Kryptek Returns 

In all cases we will ask for this to begin the process. Whether warranty, exchange or return. This allows us to ensure entry of your return in our system and notify you of status. As your order is processed you will be updated via the email account you entered in the request. In some warranty cases, we may ask you to upload photos. If you feel that would make resolution faster, include them with your request.

ALL GARMENTS MUST BE RETURNED CLEAN. Your return will be quarantined and rejected if returned dirty. This could result in extra fees to return the item. Help us help you.

The more detailed information you provide, the quicker we can action your ticket.

KRYPTEK DEALER

If you are a Kryptek dealer and you need a return, please go to Kryptek Returns and begin your return request.

THE KRYPTEK GUARANTEE

KRYPTEK is a veteran owned company. We have spent over fifteen years in the most austere environments and conditions on Terra Firma, allowing us to design the most functional, technical and durable apparel to ever hit the outdoor industry.

Kryptek apparel proudly guarantees the quality and performance of all our products. We are committed to offering the finest customer service available. We stand behind the quality, craftsmanship, and performance of all our products.

Kryptek products are fully warranted to the original owner against defects in materials and workmanship for a period of up to 1 year from the date of original purchase excluding normal wear and tear. If a product fails as a result of manufacturing defect within this one (1) year period, Kryptek will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear or the natural breakdown of colors and materials over extended time and use. A number of things can happen when you are in the elements that may result in you needing a repair to your garment, but not covered by warranty. Examples include a hot ember from a camp fire, crossing barbed wire fence or even an unplanned encounter with a bear (best story we have to date). We are happy to help put you in touch with our repair center and you can seek a repair at your own expense. In order to comply with health and safety regulations, as well as for the protection of our staff, we kindly request all products be cleaned prior to being sent to us. Products arriving unwashed may be subject to a cleaning fee before assessments can be made. 

DISCONTINUED PRODUCTS / CLEARANCE CAVE ITEMS

This warranty DOES NOT cover samples or products purchased from discount stores/clearance sales/Kryptek discount cave, etc. All clearance sales offered in any way are sold as is and all sales are final.

SHIPPING

All shipping to our Warranty Department must be pre-paid and insured. Kryptek cannot be liable for lost in-bound packages. All warranty claims must be authorized prior to returning. Kryptek will not have any responsibility for unauthorized returns. Packages without proper tagging as requested in your Return Request Update are rejected at the dock door. You must begin all returns with by logging a case at Kryptek Returns.

REPAIRS

Typical turn-around time for REPAIRS at our authorized repair center with shipping is about four (4) weeks, but may be longer during periods of high volume at the repair center. For faster turn-around, please use an expedited shipping service such as overnight or 2nd day. Expedited orders will receive priority processing whenever possible. If a priority processing is required for return shipment, cost will be incurred by party submitting the warranty. You must begin all returns with by logging a case at Kryptek Returns. We are not responsible for repairs done at any center other than the one Kryptek authorizes and gives approval to repair.

ALL GARMENTS MUST BE RETURNED CLEAN. Your return will be quarantined and rejected if returned dirty. This could result in extra fees to return the item. Help us help you.